What is StatsJunky’s refund policy?

StatsJunky customers have the comfort of knowing that their purchase is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to try the software and see if it fits your needs. If for any reason you need to cancel your subscription, please just contact the support department within the 30 day window. Occasionally there will be a special promotional price. Existing customers outside of the 30 day refund policy will not be able to receive credits to transfer over to a promotional price

 

What is StatsJunky’s cancellation policy for monthly recurring billing?

The customer may cancel their monthly subscription at any time. A cancellation means that no future installments are charged to the customer's account. Canceling a recurring billing product does not generate a refund unless a refund is requested within the 30 day window.

 

I purchased your lifetime membership but forgot to cancel my monthly subscription...

Can you please refund me those monthly payments?

If you are a current member then you must cancel your monthly subscription. If you do not cancel your subscription then you will continue to be billed. We do not offer refunds beyond our 30 day refund policy.

 

What is the difference between a refund and a cancellation?

If a customer requests a refund within 30 days, the money for the requested transaction is refunded back to the customer.

If the refund is for a recurring billing product and is requested within 30 days, then the return policy allows for the initial payment to be returned. A refund on a recurring billing product will also result in the immediate cancellation of the subscription and access to StatsJunky will end that day.

 

Billing Q & A:

 

I need to update the funding source (CC) that is tied to my Paypal account, how do I do this?

Please log into your paypal account and add your new funding source (CC). Once the new CC has been added, you may then remove the original funding source. If you do not add the new card FIRST, before removing the original card on file, you will cancel your subscription to StatsJunky and your service interrupted.

 

How do I cancel my subscription?

You can cancel your subscription by emailing the support department and ask that they cancel for you.