Just follow these instructions below and your keywords WILL track!
This is the exact same page that Support uses to isolate where the problem lies. If you follow these simple steps, you'll be able to figure it out immediately, and know what exactly you need to fix.
First make sure you have gone through the Keyword Conversion Tracking Setup. This page shows you step by step how to setup your links.
We have created a video version of this Trouble Shooting page as well.
Note: The difference between a Landing Page and Direct to Affiliate links are that a Landing Page is YOUR domain that you edit the content on, vs. Direct to Affiliate links which go to THEIR domain. So if you are able to edit your page, then its a Landing Page. If you can't edit it (because its theirs) then its Direct to Affiliate links.
What type of setup are you having problems with?
Step 1:Make absolutely certain that you have completed all the Setup Steps? More Info
Step 2: Do you see SJID's in PPC Stats > Keywords ?.More Info
Open StatsJunky to the PPC Stats and then click the Keywords sub menu button.
Right click on any column name and select "Show Destination URL"
Look in the Destination URL column
Since you are using a Landing Page you will see your landing page with &sjid=SJxxxxxx like the example above.
Are You Missing Some Keywords?
If you do not see all of your keywords, then it's quite possible that those keywords have Zero Impressions. You can confirm this by logging into your PPC account and looking at those keywords stats. StatsJunky currently can only get the keywords that have at least 1 Impression. We are working on a solution for this and should have it in the near future.
The Test: Do You See These SJID's In Your Destination URL's?
Yes: If you see the SJID's in your destination URL's in the Destination URL's column in StatsJunky then continue to Step 3 Below
No: If you do NOT see the &sjid=SJxxxxxx, then you did not import your keyword destination URL's into your Adwords / AdCenter / Yahoo account.
Solution: You need to import your Keyword Destination URL's into your PPC Account.
Go back to the Keyword Conversion Tracking Setup Guide and go through the setup again.
You'll run the Keyword Tracking Setup Wizard on the PPC Stats tab, then import the file from wizard into your PPC's.
Step 3: Are My SJID's Getting Passed To My Affiliate Links?.More Info
1. Click one of the URL's from the Destination URL column in StatsJunky. This will open that URL into your browser.
ex: http://www.statsjunky.com/samples/landing.php?sjid=SJ003452
Keep in mind that your URL and SJ value will be different. The concept remains the same.
2. When this page loads, look for your affiliate links. When you mouse over them, you'll see the URL in the status bar on the bottom left of your browser.
We have pointed to the 3 things you'll look for:
1. Look at SJID in the browser (SJ003452 in this example)
2. Locate one of your affiliate links. Move your mouse over it and look at the bottom left of the browser.
3. Do you see your affiliate link with SJxxxxxx at the end?
The SJID that you see in the browser (SJ003452 in this example) must be visible in your affiliate link (tid=SJ003452 in this example)
The Test: Do You See Your Affiliate Link With SJxxxxxxx At The End?
Yes? Then move on to step 4
No? Then you need to run the Landing Page Setup again because you are not passing the SJxxxxx values correctly.
Make sure to select the correct type of landing page you use, HTML, PHP, ASP, Iframe, or LP Gen.
Step 4: Do you see SJxxxxx Sub Id Stats in your Affiliate Program?.More Info
Check your affiliate program Sub ID stats by following these steps:
1. Click on your Affiliate Program and select "Open via Internet Explorer". This will log you into this affiliate program.
2. Once logged in, look for the Stats / Reports section, and then look for the Sub ID stats.
You'll know that you are in the Sub ID stats section, because you will see a detailed breakdown with all the Sub ID's you have passed into this affiliate program.
3. Run those reports for the past month and look to see if you have any SJxxxxxx values with Leads or Sales.
The Test: Do you have any SJxxxxxx values in your Sub ID Stats in your Affiliate Program?
Yes? Then you just need to click on each of your Affiliate Programs (not PPC's) and click "Reset Stats" That will make your stats populate.
If after completing this step, you still don't see the conversions, then click on Help > Send Diagnostics and describe the situation in detail. Be sure to mention that you got to this step and you still didn't show the conversions. That will help us get your resolution quicker.
No? Then you are using the wrong link code. Run the Landing Page Setup again. Make sure you select your affiliate program and don't modify any part of the links.
Did That Work?: Were you able to fix your tracking ?More Info
If you still have questions on how to set this up, then simply go into your StatsJunky program > Click Help > Send Diagnostics.
Please include the exact URL for the PPC, Campaign, and Ad Group that you are having problems with.
The more descriptive you can be the better.
Step 1: Make absolutely certain that you have completed all the Setup Steps? More Info
Step 2: Do you see SJID's in PPC Stats > Keywords ?. More Info
Open StatsJunky to the PPC Stats and then click the Keywords sub menu button.
Right click on any column name and select "Show Destination URL"
Look in the Destination URL column
Since you are using a Landing Page you will see your landing page with &sjid=SJxxxxxx like the example above.
Are You Missing Some Keywords?
If you do not see all of your keywords, then it's quite possible that those keywords have Zero Impressions. You can confirm this by logging into your PPC account and looking at those keywords stats. StatsJunky currently can only get the keywords that have at least 1 Impression. We are working on a solution for this and should have it in the near future.
The Test: Do You See These SJID's In Your Destination URL's?
Yes: If you see the SJID's in your destination URL's in the Destination URL's column in StatsJunky then continue to Step 3 Below
No: If you do NOT see the &sjid=SJxxxxxx, then you did not import your keyword destination URL's into your Adwords / AdCenter / Yahoo account.
Solution: You need to import your Keyword Destination URL's into your PPC Account.
Go back to the Keyword Conversion Tracking Setup Guide and go through the setup again.
You'll run the Keyword Tracking Setup Wizard on the PPC Stats tab, then import the file from wizard into your PPC's.
Step 3: Are My SJID's Getting Passed To My Affiliate Links?. More Info
If you use an iframe.php page, it's still easy to see if your tracking codes will work.
Simply follow these steps below.
1. Click one of the URL's from the Destination URL column in StatsJunky. This will open that URL into your browser.
ex: http://www.statsjunky.com/samples/iframe.php?sjid=SJ003452
Keep in mind that your URL and SJ value will be different. The concept remains the same.
2. Now edit the iframe source code for that page. You'll want to simply add one piece of code right after the <body> tag.
You'll have something like this: <body style="margin: 0px; padding: 0px;" scroll="no">
Then you'll simply add this on the next line: <?php echo $_GET['sjid']; ?>
Now it will look like this:
<body style="margin: 0px; padding: 0px;" scroll="no">
<?php echo $_GET['sjid']; ?>
Save that page and upload it back to your server.
3. Now reload the page you just edited in your browser. Once you reload that page you edited you'll see your SJxxxxxx value at the very top of the page.
If you look at the example below, you can see the affiliate product has loaded, but you can also see that the SJxxxxxx value is showing up in the page.
That shows you that your tracking codes are being populated dynamically.
4. Now that you have run this test, just edit that pages source code and delete the <?php echo $_GET['sjid']; ?> code that you added for this test.
5. Then upload that page back to your server and your links will be working
The Test: Do You See Your SJxxxxx Value In Your Page?
Yes? Then move on to step 4
No? Then you need to run the Landing Page Setup again because you are not passing the SJxxxxx values correctly.
Make sure to select the correct type of landing page you use, Iframe, or LP Gen.
Step 4: Do you see SJxxxxx Sub Id Stats in your Affiliate Program?. More Info
Check your affiliate program Sub ID stats by following these steps:
1. Click on your Affiliate Program and select "Open via Internet Explorer". This will log you into this affiliate program.
2. Once logged in, look for the Stats / Reports section, and then look for the Sub ID stats .
You'll know that you are in the Sub ID stats section, because you will see a detailed breakdown with all the Sub ID's you have passed into this affiliate program.
3. Run those reports for the past month and look to see if you have any SJxxxxxx values with Leads or Sales.
The Test: Do you have any SJxxxxxx values in your Sub ID Stats in your Affiliate Program?
Yes? Then you just need to click on each of your Affiliate Programs (not PPC's) and click "Reset Stats" That will make your stats populate.
If after completing this step, you still don't see the conversions, then click on Help > Send Diagnostics and describe the situation in detail. Be sure to mention that you got to this step and you still didn't show the conversions. That will help us get your resolution quicker.
No? Then you are using the wrong link code. Run the Landing Page Setup again. Make sure you select your affiliate program and don't modify any part of the links.
Did That Work?: Were you able to fix your tracking ? More Info
If you still have questions on how to set this up, then simply go into your StatsJunky program > Click Help > Send Diagnostics.
Please include the exact URL for the PPC, Campaign, and Ad Group that you are having problems with.
The more descriptive you can be the better.
Step 1: Make absolutely certain that you have completed all the Setup Steps?. More Info
Step 2: Do you see SJID's in PPC Stats > Keywords ?. More Info
Open StatsJunky to the PPC Stats > Keywords tab and right click on a column name "Show Destination URL"
Look in the Destination URL column
Since you are using a Landing Page you will see your landing page with &sjid=SJxxxxxx like the example above.
Do You See These SJID's?
No: If you do NOT see the &sjid=SJxxxxxx, then you did not import your keyword destination URL's.
You need to go back to the top of this page and go through the setup again and run the wizard and import your keywords into the PPC's you use.
Yes: If you see the SJID's in your destination URL's in StatsJunky then continue to Step 3 Below
Step 3: Do you see SJxxxxx Sub Id Stats in your Affiliate Program?. More Info
1. Click on your Affiliate Program and select "Open via Internet Explorer". This will log you into this affiliate program.
2. Once logged in, look for the Stats / Reports section, and then look for the Sub ID stats.
3. Run those reports for the past month and look to see if you have any SJxxxxxx values with Leads or Sales.
Do you have any SJxxxxxx values in your Sub ID Stats in your Affiliate Program?
No? Then you are using the wrong link code. Run the Landing Page Setup again. Make sure you select your affiliate program and don't modify any part of the links.
Yes? Then you just need to click on each of your Affiliate Programs (not PPC's) and click "Reset Stats" That will make your stats populate.
Did That Work?: Were you able to fix your tracking ? More Info
If you still have questions on how to set this up, then simply go into your StatsJunky program > Click Help > Send Diagnostics.
Please include the exact URL for the PPC, Campaign, and Ad Group that you are having problems with.
The more descriptive you can be the better.
